Fix it in two minutes,
or reach a human.

Look at the router. If the light marked LOS is red, the fibre signal is not reaching you — skip the restarts and message us; we can see your line from our side and usually know the cause before you finish typing. If the lights look normal, restart the router properly: power off, count thirty seconds, power on, give it two minutes.

Switch it off at the power button or the plug, wait a full thirty seconds (this clears its memory, a quick flick does not), then switch it on. Give it two minutes to reconnect. If you restart it more than twice in a day for the same problem, stop restarting and message us — something else is wrong and it is probably ours to fix.

Do not splice or tape it — fibre carries light, not electricity, and a kink that looks harmless can kill the signal. Message us a photo of the damage and your address. Repairs like this are our own crews, usually same-day.

Message us your address and ask. We can see the network in real time, so we will tell you straight: a fault on our side (with the fix underway), or something local to your house we can talk you through.

First, test it fairly: plug a laptop into the router with a cable and run a test at fast.com. Wi-Fi loses speed with every wall, so a phone two rooms away is testing your Wi-Fi, not your line. On cable you should see close to your full plan. If you do not, screenshot the result and message us — that is our problem to fix, not yours to live with.

Routers hate cupboards, floors and corners. Put it high, central and in the open, and you have fixed most weak-signal homes. If your house is large or has thick walls, ask us about a mesh or extender setup — we will recommend one sized to the house, not the most expensive one.

It should not — not on our network. We size capacity for peak hours and we do not oversell the street. If your evenings are consistently slower than your mornings on a wired test, send us both screenshots. We treat that as a fault.

Calls and gaming live on upload speed and a steady connection, not the download number. Every Waylink plan runs uploads at the same speed as downloads, so if calls stutter, test wired first; if the problem stays, message us — a flaky connection is diagnosable from our side.

One WhatsApp message: tell us the speed you want. Upgrades usually apply within a day; the new price simply replaces the old one on your next bill. No forms, no visit, no fee.

One flat amount per month, taxes already included — the price on our site is the price on your bill. Message us and we will share current payment options for your area.

Send the new address before you move. If we cover it, we schedule the shift so your downtime is hours, not weeks. Re-wiring cost depends on the new location — we quote it up front, like everything else.

Going away for a month or more? Message us before you leave and we will work out the fairest arrangement rather than billing you for silence.

Rs 500 a month on any plan, set up remotely the same day. Tell us what you are connecting and we will confirm the right setup for it.